Cancellation and refund policy

You have a fourteen day cooling off period, counted from the day you receive your order. Within that period you can cancel your purchase, without giving a reason. After you have notified us, you have another fourteen days to send the item back.

How to register a return

• Register your return within fourteen days of receipt by email at contact@labizotterie.com, quoting your order number. You will then receive the return instructions.
• Then send your order back within fourteen days. The cost of the return shipment is at your own expense. We do not provide a return label.
• Pack vintage ceramics and glass just as carefully as we packed them when we sent them to you, and always keep your proof of postage. Damage that occurs during return transport because of insufficient packaging is at your own expense.
• A reduction in value caused by handling beyond what is necessary to assess the product may be charged on to you.
• Would you rather exchange? Let us know in your email and we will look at the options together.

Return address

Always contact us first before sending an item back. We cannot process unannounced return shipments.

contact@labizotterie.com

La Bizotterie De Ruyterstraat 112 7311 HT Apeldoorn The Netherlands

Refund

Once your return has been received in good order and meets the conditions, we will refund the amount paid within fourteen days, including the shipping costs you paid with your order. If, when ordering, you chose a more expensive shipping method than our standard method, we will refund the amount of the standard method. We refund using the same payment method you used to pay. In the case of an exchange you will receive separate notification about this.

Vintage and signs of use

Everything we sell is vintage or antique and has already had a life. Signs of use that match the age, nature and use of the object are described and photographed by us in advance. These do not constitute a defect, but you can always return an item within the cooling off period if it turns out not to be what you hoped for.

Arrived damaged or not as described

Check your order on receipt. If something is damaged or the item does not match the description, send us a message within fourteen days with photos of the item and of the packaging. Then we will sort it out together: sending it back, part of the amount refunded, or picking out something else together.

Exceptions

Gift cards cannot be returned. The same applies to items specially put together or adapted at your request.

Collection in the market hall

If you collect your order yourself at Marktstraat 12 in Apeldoorn, you can inspect the item on the spot before you take it with you. The statutory fourteen day cooling off period applies in that case too.